DG

Desk Overview

3 Open
1 Urgent
1 Waiting
2 Resolved

Agent Overview

Jordan Lee

Green ■■□

Status: Out of Office

Shift: 12:00 PM - 08:00 PM

Specialties: Projects, Docs

Open Tickets: 116

Marcus Taylor

Orange ■□□

Status: In Office

Shift: 10:00 PM - 06:00 AM

Specialties: Projects, General

Open Tickets: 0

Maya Chen

Blue ■■■

Status: Out of Office

Shift: 08:00 AM - 04:00 PM

Specialties: Hiring, General

Open Tickets: 58

Sofia Ramirez

Purple ■■□

Status: In Office

Shift: 04:00 PM - 11:59 PM

Specialties: Docs, General

Open Tickets: 58

Ticket Queue

Ticket Customer Category Level Priority Status Assigned Age
URGENT Urgent — need to reach Dylan about a live incident jamie.sun@example.com General L3 Urgent Open Maya Chen ■■■ just now
Just wanted to say the site is awesome taylor.reyes@example.com General L1 Normal Resolved Sofia Ramirez ■■□ just now
Are you open to full-time roles right now? marcus.whitfield@example.com Hiring L1 Normal Closed Jordan Lee ■■□ just now
Typo on the skills page alicia.brandt@example.com Docs L1 Normal Resolved Jordan Lee ■■□ just now
Question about the support platform's architecture ben.okafor@example.com Projects L2 Low Open Jordan Lee ■■□ just now
Resume link returns a 404 priya.n@example.com General L1 Normal Waiting for Agent Sofia Ramirez ■■□ just now

Recent Activity

status_changed

Status changed to Resolved.

status_changed

Status changed to Open.

ticket_assigned

Ticket assigned to Sofia Ramirez.

ticket_created

Ticket created from chatbot conversation.

off_shift_assignment

Maya Chen was assigned off-shift because this ticket is urgent and no level 3 agent is currently in office.

escalated

Ticket escalated and reassigned to Maya Chen.

off_shift_assignment

Maya Chen was assigned off-shift because this ticket is urgent and no level 3 agent is currently in office.

ticket_assigned

Ticket assigned to Maya Chen.